Perception and Attitudes of Courier Service Deliverers in the Republic of Serbia
Abstract
Delivery of goods in cities represents an important prerequisite for the functioning of everyday life. The COVID-19 pandemic has changed consumer behaviour and encouraged a shift to online shopping, which continues to grow steadily worldwide. In this context, a study was conducted to examine the perceptions and attitudes of 104 courier service delivery workers in Serbia. The research shows that delivery workers are predominantly young men living in urban areas, often combining delivery work with student or regular employment, with most holding a driving license for more than two years. They most commonly use passenger and light commercial vehicles to deliver food and other products within both central and wider urban zones, mostly covering short distances per delivery. They rate traffic safety as average, while congestion and the tolerance of other road users pose moderate challenges, which is why most respondents prefer passenger vehicles as the most reliable means of delivery, reflecting a focus on efficiency and safety in carrying out daily deliveries.
Downloads
Copyright (c) 2025 Journal of Road and Traffic Engineering
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License CC BY-NC that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
